Biggest issue is support Biggest issue is support. Setting Wi-Fi, in my case has been a recurring issue. When support is needed it is horrific to actually get a response - right now it’s been days my GATE has been not functional and I’ve sent multiple requests for support - they don’t seem to have a support phone number.

Excellent company with excellent… Excellent company with excellent product and excellent problems solving and customer services skills. I am very happy with their Gate Smart Lock. Very satisfied their customers service skills even though there reply to customer service is delayed and slow. No direct phone for customer service only slow communication via emails. But overall I am very happy and satisfied with Gate Smart Lock. Barinder Kairon Grand Valley Ontario Canada.

I have had no luck getting my system to… I have had no luck getting my system to operate properly. I replaced my working keypad which unlocked with the code. I have had to use my key or keep my door unlocked for kid's to gain access to my home. So far I'm pretty disappointed and was super excited before receiving. Apparently my wifi signal is not the greatest so I'm not able to see any video's at all. Was hoping for something different I guess. Lesson learned.

Some Problems Resolved, Others Still Linger There have been a few problems with connectivity and using some features of the Gate lock. The last couple of software updates appear to have fixed the connectivity issues, though I still have a rather long lag time between unlocking the door with the app and the lock responding. The motion sensing of the device also works only intermittently. Because of lingering issues, I think a 3-star rating ("average") is appropriate.

Extremely poor customer service Extremely poor customer service. My Gate Lock stopped working. I reached out several times for assistance to no avail.