The customer service representatives should practice being more "upbeat" and outgoing. My experience was not anything out of the ordinary. I needed to call 2 times. The first person was more helpful than the second. The second made me feel like he wanted to hurry and finish the conversation. Neither of them would win any contests in customer service helpfulness.

Fast Shipping and Battery life time is better than my old one My 8 year old laptop can not start and I called USB Phone World, the rep is very helpful by selecting the right battery and charger. 2 days later, I got both products and pluged in the new battery and charger, my laptop run instantantly. the battery indicator show that I have about 3 hours time and my old one has only about 15 minutes. highly recommend this web site.

Fast and Excellent Services. I'm get really satisfied with the service I receive from USB Phone World, If I ever need to do another purchase I will ensure to check USB Phone World first. They provide me with a excellent services.

Wrong battery, but replaced They corrected my wrong battery by sending a right one quickly. I am happy. I used my old battery to order a new one. When it arrived, I installed it an immediately got an error message that it was not recognized. I left it in thinking it might just need to be charged. I kept getting error messages and the blue screen of death. I finally took it out and no more error messages.

The product was fine except the battery pack was not good and now the screen has gone out, So it wasn't such a great deal. I was very happy when the item first arrived but then we found out that the battery pack was no good and after a couple of months the screen quit working. I am therefore quiet unhappy with this company.