Echoing what others have experienced Echoing what others have experienced, the customer service is AWFUL! It’s dead end communication and you feel like your emails go into the deep, dark abyss with no response for days. We got 2 bikes on March 1 and immediately one started getting Error Code 30. My son has only gotten 2 weeks of ride time, and now his expensive piece of equipment just sits in the garage. It will sometimes turn on, but not worth the risk of riding, as my son has been stranded twice now. Customer service said they would send out a part to address the error code, but I haven’t received any update as to when that piece will arrive. When you try to call the customer service phone number, all it is is a third party call center that helps with absolutely nothing. The bikes are fun, and the price is great, but it may be worth it to spend a little extra with a reputable company that will help when problems arise. Save your money and go somewhere else. It makes me laugh reading these negative reviews and seeing the response from GoTrax, as it has the dead end customer service number on their response, as if calling it will change anything. GoTrax, do better!

💩💩💩💩💩 This is my rating! 💩💩💩💩💩 This is my rating of gotrax! Got the shift s2 for my kid on christmas. They say its portable and foldable so I folded it and put in my car for a 30min drive to a bike trail. Was never the same when I unfolded it. Felt like something needed to be tightened but couldnt find where! Early February the throttle goes out didnt get to order till end of the month because it was out of stock! Waited another 6weeks for some unknown reason. At this point I’m getting frustrated because my kid really needed his bike! I kept sending them follow up emails and all I get are apologies because its out of stock! Finally shipping gets movement just for the package to end up at somebody else's house! Forget about calling customer service! They are not exclusive to gotrax and wouldnt know much about the product! They will alway tell you to email your concerns to “SUPPORT” which will stir up what ever frustration you already have! Please go look somewhere else to buy ebikes! I’m telling you gotrax’s incompetence can win an olympic gold! Ive been receiving emails from them thats meant for somebody else so I’m not surprised my package ended up somewhere else! Take your hard earned money somewhere else!

Gotrax customer service My experience is based on the Gotrax XR Ultra. I’ve had my scooter for around 9 months and had the console (handle bar/ display) give an error. Fortunately, contacting gotrax was a breeze. I sent them my order number and and image of the issue… they were able to give me a new console free of charge. Riding the e-scooter has been a great experience, as I commute from class to class.

Easy Communication and Great Customer Service We bought two GoTrax GKS scooters for my kids, and they love them! They don’t go too fast, but just fast enough for a thrill. The foot operation was easy for my kids to figure out quickly, and the battery life is pretty good! Our only issue was that these little screws fell out and we couldn’t find where they came from. Turns out they hold the brake piece to the foot fender that you push for brakes. It still works just fine, just makes a rattle sound. However, one of the plastic fender brakes broke off, so I reached out to customer service about getting a replacement part. David C has been very helpful in getting this resolved for us, and I really appreciate all his hard work! If I didn’t reply for a few days, he would check in to make sure we didn’t give up on finding a solution. We are very satisfied with the product and the service, and feel confident in buying from them again in the future.

Prompt responses Prompt responses Polite and professional Helped with my issues Company even offered me a discount code on the replacement parts I needed.