GOTRAX support is awful GOTRAX support is awful, almost non existent. I keep calling and sending emails to no avail. I spoke to someone on the phone that indicated that it was "out of his scope" to help. I just need a replacement part on my two month old scooter. I have had a routing number for many days, but the part has not actually shipped. I can't talk to anyone who can or is willing to help. BUYER BEWARE!!!

My scooter repeatedly shows an error… My scooter repeatedly shows an error code E9 multiple times on every ride. Can’t go a mile without getting that annoying error code at least once. When I called customer service I waited for almost an hour till I gave up. Sent an email and you guys responded saying you’d send a replacement motor wheel but never followed through. This is the second gotrax I’ve bought, the first I returned on Amazon for also having issues. Regret my purchase. Won’t be recommending.

Basic maintenance? Forget it After less than 6 months of ownership on my Tour XP scooter, both tires ended up popping. Since I live in an area that unfortunately sees a lot of debris on the driving paths (ie. sharp rocks, glass pieces, etc) I opted to buy airless tires. When trying to replace them the front wheel rim wouldn't unscrew the two pieces, I reached out to Support (which is a whole other review I could write about) and was basically told "don't use the fully rubber tire, buy our tires instead". Yes, the tires that are currently out of stock and very susceptible to popping. I'm currently waiting on a local bike repair shop to try and fit the airless tire on the rim, which is most likely going to cost me upwards of $40 for a single tire! The only reason it's not 1 star is because when the scooter works it works well, and the foldability is convenient. But if you're someone who is expecting to be able to perform the most basic maintenance on it - like changing a tire - then look elsewhere for a different scooter.

This company is amazing This company is amazing! I got my son his bike for Christmas and it has exceeded his expectations! We had one little issue with his charger and the company couldn’t have handled it better. The response was quick and they resolved the issue perfectly! The people there are kind and easy to work with! Will definitely be purchasing from them again when my youngest is ready!

Can’t repair Gotrax ebike parts always sold out I have two Gotrax ebikes that I bought in Canada and the throttle on one of them no longer works. I’m no longer on the warranty, all I want is the part then I can figure out to get it fixed by a bike shop. After 8-9 emails I’m figuring that the customer service is playing with me, probably wishing that I gave up on the matter, since the part I need is sold out in Canada and in the US. No wonder you can’t get a bike shop to repair these bike, 3 bike shops told me they can’t get parts