Can’t repair Gotrax ebike parts always sold out I have two Gotrax ebikes that I bought in Canada and the throttle on one of them no longer works. I’m no longer on the warranty, all I want is the part then I can figure out to get it fixed by a bike shop. After 8-9 emails I’m figuring that the customer service is playing with me, probably wishing that I gave up on the matter, since the part I need is sold out in Canada and in the US. No wonder you can’t get a bike shop to repair these bike, 3 bike shops told me they can’t get parts

My scooter repeatedly shows an error… My scooter repeatedly shows an error code E9 multiple times on every ride. Can’t go a mile without getting that annoying error code at least once. When I called customer service I waited for almost an hour till I gave up. Sent an email and you guys responded saying you’d send a replacement motor wheel but never followed through. This is the second gotrax I’ve bought, the first I returned on Amazon for also having issues. Regret my purchase. Won’t be recommending.

I had an issue and got Excellent help I had an issue with my sons rival scooter and contacted Customer service and they helped me within 2 to 3 emails back-and-forth. Use my warranty to issue me a new part for the scooter and I couldn’t be more happy.

Excellent lightweight bike! I already have an e-bike but at 72 years old I wanted another one that was lightweight and the F1 version2 was 44lbs with the battery out to have in the back of my suv for rides whenever I see a nice park or bike trails to ride or to just ride somewhere different. I am surprised how well built this bike is for the price. Long battery life, very comfortable seat and lots of fun!

GOTRAX SUPPORT IS HIDEOUS After almost a month, I still have no resolution to an ongoing GOTRAX scooter problem. The scooter is only 3 months old and is basically out of commission. They keep wanting to send me more parts as if I’m a scooter technician. After many emails, I called the “support line” only to be told that I have to email. They don’t offer technical support over the phone. This has been an awful experience and I will never purchase another GOTRAX product. Please ignore the GOTRAX response below because if you call the number, they will tell you to send an email. They won't talk to you about technical issues. And email is very slow and unhelpful.