Kohls in Springfield Kohls in Springfield, Or is the worst store you risk being assaulted by shopping criminals . The Management is awful Kara is useless and Eldon is not the brightest also very snotty and snide. Everyone else is great but not safe store to be in you never know when you will find white powder in the bathroom. Or 20 empty shoe boxes because they have been stolen just that morning

Shipping Issue and No Refund I ordered birthday dresses for a little girl and had it shipped to Pennsylvania. That went well. I ordered for myself a gown needed for a charity event...changed the shipping address to my address, checked that it was my billing address, and the gown went to Pennsylvania. When I contracted Kohls with that Order #, I was informed they would credit my account with that Order. When I checked my account, they credited it with the birthday dresses, which cost way less than the gown. When I contacted Kohls again, I was informed that they would not refund that Order because the system did not update my shipping address. I questioned why they did for the smaller order, which they could re-charge me for. Totally frustrated!!!!!

Kohl’s customer service sucks! Kohl’s customer service sucks! When a package didn’t deliver they told me to file a police report instead of them finding out where my package was!

Incompetent CSR wouldn't honor valid Kohls Cash Kohls kept sending me emails about my Kohls Cash expiring on 4/21/24. Well ON 4/21/24 I decided to use it online except it said I had no Kohls Cash. So I reached out on their official Facebook chat and kohls website. They told me I didn’t have any. I sent screenshots showing the email showing “Your Kohls Cash may be expiring as soon as April 21, 2024.” I received ANOTHER email AFTER the chat agents told me I don’t have any kohls cash saying I DID have kohls cash “just waiting to be spent”!! -Redeem it in store $ online through Apr 21. Once again I sent screenshots showing this came AFTER they’re telling me I don’t have any. ABBY was particularly stubborn on the date issue telling me “The wording does not reflect 4/21 as the expiration date.” What in the world does “Redeem it in store $ online through Apr 21.” mean then???? I repeatedly requested escalation to a manager which she refused and stopped responding to my chat. Useless, Incompetent and a RIP OFF!!!

Kohl’s is apparently promoting sex work Kohl’s employees in the Caribbean giving out sex numbers to try to get credit card mistakes addressed. Also asking for sensitive information. Nice job corporate. You really outdone yourself in the fraud department.