DON’T order online! I order Acne treatment from them. Both of them were expired! They replaced it and sent me again EPRIDER products! Be careful with ordering beauty products from them! Hopefully, I will get my money back.

SIZE FILTER IS BS plus BAD INVENTORY TRACKING Even though I filter on the SIZE I needed, the search results only showed items only available in OTHER sizes. I checked each item for my size and they are not available in any color. It should have returned nothing, not rabbit holes to go down. It took a long time to check each item in each color. I conducted my search (for sweatpants) in my size after my order (for sweatpants) in my size was cancelled due to no longer being available. THIS IS ALSO A BIG PROBLEM that their inventory was not accurate.

Incompetent CSR wouldn't honor valid Kohls Cash Kohls kept sending me emails about my Kohls Cash expiring on 4/21/24. Well ON 4/21/24 I decided to use it online except it said I had no Kohls Cash. So I reached out on their official Facebook chat and kohls website. They told me I didn’t have any. I sent screenshots showing the email showing “Your Kohls Cash may be expiring as soon as April 21, 2024.” I received ANOTHER email AFTER the chat agents told me I don’t have any kohls cash saying I DID have kohls cash “just waiting to be spent”!! -Redeem it in store $ online through Apr 21. Once again I sent screenshots showing this came AFTER they’re telling me I don’t have any. ABBY was particularly stubborn on the date issue telling me “The wording does not reflect 4/21 as the expiration date.” What in the world does “Redeem it in store $ online through Apr 21.” mean then???? I repeatedly requested escalation to a manager which she refused and stopped responding to my chat. Useless, Incompetent and a RIP OFF!!!

Ordered nice jeans, got ones with rips in them.... I ordered 2 pairs of Sonoma supersoft skinny jeans with the intent of wearing them to work. I've ordered these jeans many times before without issue. When I got the jeans today, they had prefab rips in them! The pictures didn't show any rips, and I obviously cannot wear them to work. These 2 pairs are going right back. So very disappointed in Kohls. I will be cancelling my Kohls card and never going back.

Kohl’s customer service sucks! Kohl’s customer service sucks! When a package didn’t deliver they told me to file a police report instead of them finding out where my package was!