Very disappointed Very disappointed. I used a Khol's gift card on my purchase and ended up retuning the item. I asked the customer service representative if I should receive a merch card or how do I get my money back and she replied all the money would be placed back on the gift card. I didn’t think anything of it and a month later when I went to use the gift card there was no money on the gift card. I spoke with the manager about the situation and he told me there was nothing he could do. I told him that was an unacceptable answering how my money had been taken he proceeded to tell me he didn’t believe me. I I’ve been a loyal customer to this company for over 20 years and was very disappointed in the service I received. The company did nothing to look into the situation And said that they wouldn’t.

Fed up with Kohls cash nonsense I kept receiving an email telling me that i had a $10 promotion credit and a separate $5 Kohl's cash credit, both of which could be used in-store or online. The ten dollar credit had to be used by March 12, but was nowhere to be found in my account while trying to place an order. The pin number did not work either. I am a loyal Kohl's charge customer and have had it with the difficulties of placing online orders with these promotional offers which appear to be non-existent. Am NOT happy!

STEPHANIE I had a situation, I returned items to Amazon, and received a Kohl's store coupon. I went to the Kohl's counter to purchase items and the coupon was misplaced and not deducted from my balance owed. I called the Richmond Tx store. Spoke with Stephanie and she immediately resolved it. I wish there were more sales associates like Stephanie. She is awesome and went the extra mile.

Ordered nice jeans, got ones with rips in them.... I ordered 2 pairs of Sonoma supersoft skinny jeans with the intent of wearing them to work. I've ordered these jeans many times before without issue. When I got the jeans today, they had prefab rips in them! The pictures didn't show any rips, and I obviously cannot wear them to work. These 2 pairs are going right back. So very disappointed in Kohls. I will be cancelling my Kohls card and never going back.

Kohl’s is apparently promoting sex work Kohl’s employees in the Caribbean giving out sex numbers to try to get credit card mistakes addressed. Also asking for sensitive information. Nice job corporate. You really outdone yourself in the fraud department.