Ordered Nintendo switch with Mario… Ordered Nintendo switch with Mario kart. Didn't open right away due to being a gift. When opened there was no Mario kart download. After two days it quit working. Say we can't return due to being outside return window. The switch now states it's corrupted. I was told by VIPOUTLET I would receive a refund then after daily messaging for a return label was told it wasn't returnable. If there was a zero star option, this company would get it. Follow-up with said company. After I left this review the company reached out, which gave me hope. I forwarded all the information to them to the email address they gave me, only to find out that the email address provided was an undeliverable mailbox. Please don’t buy anything from this company. They sure have been horrible to work with or at least try.

Purchasing from VIPOUTLET Voids Manufacturer’s Warranty! Avoid!! I purchased a Hoover Smartwash Pet carpet cleaner on December 1, 2023. The product worked well (good cleaning and quick drying) until the cheap plastic and spring on the suction nozzle broke on the fourth use. Nowhere on the page did it show that I was purchasing from an unauthorized seller of the Hoover Smartwash Pet carpet cleaner. A part on this broke after having it for 3.5 months. The part is covered by the manufacturer’s warranty. However, upon contacting Hoover Support in March 2024, they informed me that they will not honor the 5 year manufacturer’s warranty because I purchased the item from an unauthorized seller. I thought that I was purchasing this from Walmart. How would I have known this? The five year warranty was a major pull for me purchasing this product. Hoover told me to contact VIPOUTLET. VIPOUTLET claims that they offer a 90 day limited warranty and that this is advertised on the selling page. They went on to say that my 90 days were over. It was not advertised anywhere on the page. I took screenshots for record keeping purposes as well as to escalate my complaint to the Better Business Bureau. This is a scam. Do yourself a favor and purchase the product from a brick and mortar store like Home Depot, Lowe’s or directly through the manufacturer’s website. Update as of 4/27/24: I provided the additional information for outreach after posting my review and the company commenting. I received no further contact, and they never made it right.

Help from VIPOUTLET User Experience Specialist Ariel I had 4 unsuccessful attempts to navigate through Walmart.ca websites to get a return label mailed for a purchase I made at Walmart.ca marketplace. Walmart.ca support was absolutely no Help and repeated instructions to me which turned out, had no links to their website. There was one person who recognized my problem, Ariel a VIPOUTLET User Experience Specialist. She came through and saw my problem and today I successfully mailed my item back to the seller. Well done, Ariel

Walmart is a big company Walmart is a big company. Please please take VIPOUTLET out of your list. This company steal my money by advertising their item on Walmart.com then create a fake tracking number for shipping by FEDEX then never send your item to you. I contact Walmart customer 2 times by phone, I email to them 3 times about where is by order?. I gave them all my information. They never get a clear answers. Walmart should review all reviews from all customers complain about this company.

No scam, all smiles I've used VIP Outlet twice. Bought a laptop through their Ebay store in January. Just bought a Chromebook through there actual website in November. Each transaction was smooth, no problems. Received both items in quick fashion. This last purchase was faster than my first! I ordered the Chromebook the night of 11/23, order shipped 11/24, received package on 11/25. Couldn't be happier with the service!