It took a lot of correspondence, too much I think, but the person I was corresponding with was friendly and helpful. It took a lot of correspondence, too much I think, but the person I was corresponding with was friendly and helpful. There were more hoops to jump through than I would've liked. I ended up deciding not to go through with it after so much run around and uncertainty. I did pay the $50, but have decided to insure my phone elsewhere.

Too soon to leave a review about the insurance coverage; my irritation is with the website - VERY clunky and one doesn't always know what is required or whether or not a field had been missed. Too soon to leave a review about the insurance coverage! Why not wait until a claim has been made so clients can make a judgement about how the claim is handled? The website is awful, clunky and lacks clarity.

Stellar Service = Satisfied Student GoPro quickly processed my claim without running me in circles. My son's ipad had a hairline crack in the corner, but had to be returned to school in perfect condition...the same condition in which he received it. GoPro's customer service rep helped me complete the required paperwork (brief...not a crazy list of questions) and pushed the claim through for me so he'd meet his deadline at school. I was mailed a box with specific instructions on how to get the device repaired asap. My policy rate didn't go up the following year, nor was I cancelled. All-around great experience.

UNABLE TO CONTACT ANYONE - I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???

Service is really awesome, very smooth transaction and customer service support is really good I had claimed this year, I didn't believe that gocare would support such a great service when one of my friend was referred me last year. Now I believe and trust the service that was provided by Gocare completely 100% after I claimed for my samsung S3 cell phone repair. It was very smooth transaction, good customer support till I get my cell phone back.