Support works after script, ignoring the issue prensented Update: After several mails, the issue got solved. The only things I´d like them to change are the official guides. They are severly outdated and you have to be wiling to search 3r party sources. Their support however was very patient and did their best to solve the issue even thougfh there was some misscommunication in the beginning.

Great 3D printer company, Great 3D printer company, I bought a Saturn 3D printer that works perfectly. The price for it and a curing machine was more than fair. Its my 5th day and making complicated detailed mechanical and optical prototyping. Good thing I bought 5 extre fep. Would be good elegoo include 1 spare fep, a mini bottle of PTFE lube and a mini pot of grease for the Z axis rod, mine was squealing. Other than that everything necessary was inside the box and had a very good time printing.

Great filaments at an affordable price Great filaments at an affordable price. I've never waited more than 4 days to get them delivered

Eventually you come to a satisfactory resolution, quality of working products are great! Started the order off with issues upon delivery of damaged items. It did take a while to resolve, but ELEGOO have worked with me to fix my issues and offer complimentary aid as compensation. Big shout out to Jenny in customer services for assisting me!

Customer Service UPDATE Bought a brand new Neptune 4 Pro direct. Machine stopped working within a month. Support based in China so massive delays on responses. Sent wrong parts to try and fix and now being ignored. A lovely Jenny did get back in contact and sent the part I needed and now the machine works absolutely fine. Jenny has done her utmost to accommodate me so have now changed my experience. I strongly suggest for such a popular maker of 3D printing machines that they have a satellite office in the UK or at least Europe for customer service. I don’t mind waiting for parts coming from China as long as I had known what was going on. Having no contact for a week didn’t help.