Great Products Great product Bought the Saturn 3 on August Pre-order to go along with my Mars 3 Pro. Unfortunately something went wrong with the shipment and my order was lost. After a bit of back and forth we agreed to an upgrade to a Saturn 3 Ultra for a small discount and a Bottle of resin as compensation. This would be delivered quicker than waiting for a normal Saturn 3 which would have been end of September. The Saturn 3 Ultra arrived a week later and it is a brilliant Machine that has printed flawlessly. For the Price and Quality Elgoo Machines are excellent. I hopefully wont need another one for a while but I look forward to seeing how the technology evolves in the future.

Eventually you come to a satisfactory resolution, quality of working products are great! Started the order off with issues upon delivery of damaged items. It did take a while to resolve, but ELEGOO have worked with me to fix my issues and offer complimentary aid as compensation. Big shout out to Jenny in customer services for assisting me!

HOW TO DEAL WITH ELEGOO Unfortunately I was a customer of ELEGOO. Based on reviews and evidence I see that this company has a disregard for EU and UK laws so I will help people in UK and Europe affected by this unfair business. This is not a Legal advice by any means. BIT OF A LONG READ BUT ITS WORTH IT. I CAN NOT INSERT LINKS TO EU LAWS AND DIRECTIVES BUT JUST GOOGLE CERTAIN PHRASES AND YOU WILL GET THE CONTENT. Based on my experience upon investigating Elegoo and how my my complaint was dealt with I hereby state that : 1)Elegoo failed to provide CE markings certificates for all its product apart from 1 product upon Legal request based on Freedom of Information Act. This could indicate that ELEGOO is not allowed to sell its products in Europe. CE marking indicates that a product has been assessed by the manufacturer and deemed to meet EU safety, health and environmental protection requirements. It is required for products manufactured anywhere in the world that are then marketed in the EU. GOOGLE: EU CE MARKINGS 2) Elegoo breached my Customer Rights under EU consumer Act of 2022. By failing to cancel my order and asking me to contact couriers to cancel the order. GOOGLE : EU CONSUMER GUARANTEES 3) Elegoo breached my Customer Rights under EU consumer Act of 2022 by failing to provide contact address on your EU sales website for Legal Purposes. GOOGLE ECC IRELAND SHOPPING ONLINE CONSUMER RIGHTS 4) Elegoo breached my Customer Rights under EU consumer Act of 2022 on 01/11/23 by Failing to provide contact information upon request. GOOGLE : EU FREEDOM OF INFORMATION ACT 5) Elegoo is in breach of EU Warranty under EU consumer Guarantees Act by failing to provide 12 month Warranty to products sold in EU. ELEGOO SITE - WARRANTIES POLICY GOOGLE : EU CONSUMER SHOPPING WARRANTIES RETURNS 6) Elegoo breached Data Protection GDPR Directive in relation to passing my information outside EU without informing me. GOOGLE : CAS GDPR PERSONAL TRANSFERRING DATA OUTSIDE EUROPE These few links will help you understand how your rights were breached. You have certain rights under EU policies and no one can make you waive those rights. For example ELEGOO cannot force you to diagnose or repair the product if its delivered faulty. They MUST exchange it immidiately at their own expense. See reviews below. ELEGOO knows that they are violating law so they decided to bribe me by offering me some resin and a discount. I obviously did not sell my integrity for few quid so I can warn everyone. Quoting reply : We must apologize sincerely for all your bad experiences with our product and service. If you are willing to give us another chance and try our product again, we would like to offer 20% OFF and 5 bottles of resin as compensation. Looking forward to your reply. Best regards, Freya I am sure if you are a customer you are affected and can take following action : 1) VERY IMPORTANT – inform Eu Data Protection Commisioner, ECC, ccpc.ie how ELEGOO disregards EU Consumer laws. These are government bodies setup to regulate and enforce LAW in EU. Write a short complaint using your experience and links as evidence. Your complaint WILL BE DEALT WITH AND ACTION WILL BE TAKEN. 2) Make a claim in small claims court (up to 5000euro PER CLAIM) against elegoo breaching your customer rights and EU laws. This can be done for 25 euro if your doing it yourself or you might ask a solicitor to do this for you, this should be around 300 – 400 euro. With ELEGOO blatantly ignoring EU Law, you have very high chances of winning. If Elegoo representatives don’t show up – you have won. If enough people start making claims they might think twice about breaking the law again. 3) You may decide that a small compensation is not relevant - Hire a Lawyer and pursue a bigger claim based on your individual case. 4) Make a claim againt elegoo for breaching Data protection regulation – Hire a Solicitor this is a serious matter but so is the compensation (this claim can go as high as 52000 Euro) if elegoo failed to inform you that they are sending your data to china or gfailed to include GDPR directive in their site at the time you were buying - you have very high chances of winning. 5) Stay tuned for possible class action lawsuit in the future. I will update my review with relevant information in the future. Now youre informed. Do your part. Edit : Elegoo after seeing this review sent me self issued CE marking certs for printers ONLY, I have not checked the validity and technical documentation to confirm compliance with EU regulations.

Disappointed by Non-Compliance with UK… Disappointed by Non-Compliance with UK Consumer Legislation. Ebay Order: 26-10187-12935 Ebay Order: 23-10153-45840 I bought 2 Mars 3 Pro printers mid 2023. I wrote to Elegoo expressing my dissatisfaction. The machines are unreliable and I wished to return them for refund. I was met by demands to carry out lengthy processes to troubleshoot their own machines. This even included measuring voltages! UK consumer law states the onus is on Elegoo, not the consumer. Elegoo refused to honour the warranty and showed me a nonsense chart of their own making, totally disregarding UK legal requirements. I even offered to send the machines back in return for a more recent model but this request went unmet. Elegoo are not a small company and should know better when competing internationally.

Parcel came quickly and in good… Parcel came quickly and in good condition. Printer is amazing and the elegoo abs-like 2.0 is brilliant. A bit shiny. But prints really easy with lychee setting