Reolink Go PT Plus received as gift in… Reolink Go PT Plus received as gift in Nov 2023 bought from smazon. it has stopped recording videos SD slot faulty so pointless as a security camera as you can no longer store videos / playback. Ive been trying to get replacement as it cost over £160 but they REFUSE without Amazon ID number, whichni cant provide and my friend no longer around. I've got delivery confirmation showing my name but still won't accept. VERY ANGRY as waste of money....never get to speak to anyone just email chats with hour gaps between replies. NOT RECOMMENDED

I bought 3 cameras for outdoor use and… I bought 3 cameras for outdoor use and every 6 months humidity and water gets inside, I write to the technical service and they say they are sorry and send another one and 6 months later it happens again and they apologise that the guarantee is over and that I can buy another one to see if I have better luck. They are aware of what is happening and continue to sell products that are faulty. Company message: We're afraid a replacement is no longer available in such a situation. Hope for your kind understanding. We found that Argus 3 Pro is on promotion now. You may purchase a new one directly, and here is the purchase ://www.amazon

Excellent after sales service I purchased 2 outdoor cameras in 2021 from Reolink, they worked brilliantly, the app is free and reliable so saved my pennies and added 2 more. I recently had one which became faulty and subsequently stopped working. I messaged and received an immediate response from Aries who suggested many things to try but all failed. The camera was slightly over the guarantee but Tracy agreed a goodwill replacement, it arrived quickly and set up instantly. Super pleased with this level of service, its somewhat rare these days. A definate 5* company with excellent customer service staff

Your representative is No. One, the BEST! Your representative Bella is First-Notch, No. One, the best, period! I had some problem when I started using a new network. So I sent an email for help. Bella responded immediately. She gave me detailed instruction, which quickly resolved my problem. I have another two surveillance cameras from other company. In comparison, Reolink is clearly the best. Belle's excellent service and skill level make me believe that Reolink is the leader of the industry of surveillance camera! i am sure that Reolink feels very proud to have outstanding employees like Bella! Thank you and Bella again! Phil California

Exemplary Support I have found Reolink support to be easy to contact and swift very helpful. I had a problem with my camera after 2 months and Reolink responded to my request for help within a few hours and followed up as I was trouble shooting. I submitted a warranty request and they quickly concluded the fault was with the camera and sent me a replacement within a few days. Exemplary service. I have no hesitation in recommending their cameras and after sales service.