First time dog boarding and they forgot to bathe my 3 dogs It seems that my dogs fared well for their first time boarding at the Cedar Park, TX location but when I picked them up at 4PM on Monday 2/20, I was informed that the staff forgot to bathe my 3 dogs. this would be a bad thing for any boarding experience but to do this to a first-time customer is especially wrong and unexpected. Bob Perkins

Mauser & Cheeseburger were back again… Mauser & Cheeseburger were back again for a brief stay September 13-17th 2020. They get so excited when I check them in to Pet Paradise... not like some places I used to board them where I could see when I picked them up that they weren't happy to have stayed. Cheeseburger loves to jump high & catch his treats as does Mauser and the folks at Pet Paradise Charlotte Airport usually take a few pics of my pups flying thru the air in excitement or zooming around the play area. It's like Cheese & Maus are having their own mini vacation too! Everyone is always so friendly, caring, and patient when answering my questions. Thanks again Pet Paradise, for giving Mauser and Cheeseburger such good care... Sarah F.

Fun in the Sun We’ve been bringing our golden retriever, Joey, to Pet Paradise for 6 1/2 years for daycare and boarding. He adores the staff and has so much fun every time he goes. The staff is conscientious and they truly love the animals in their care. The facility is always clean and nothing beats the bone-shaped pool. There is always a playtime attendant in the pool area and play yard with the dogs. It’s such a comfort to know that Joey is being well cared for and having a blast when we are away.

I am extremely upset I am extremely upset. I got a phone call from pet paradise in Carrollton to pick up Togo because he was scared of the blow dryer. I said OK and I went to pick him up and ask what was going on. The owner pulled out his card and told me there was no information on him from his last grooming. I said okay, How is that my fault? I was not the groomer. Pet paradise is under new ownership and the owner and the groomer both came at me with attitude like I did something wrong because he had some matts. This is how they returned him to me. I immediately went to another groomer who brushed him out, used a blow dryer which he reacted like you expect a dog to react and booked him a apt. He licked her face while she brushed him He's a good dog but I hope these people didn't do something to him because the attitude and yelling at me was uncalled for.

My favorite kennel by far! I have never trusted a kennel more than I do Pet Paradise! We happened to check in on the live camera feed on our dog's final day at the resort and, coincidentally, he was out doing his one-on-one play time. There were 4+ staff members with him, one of them even IN the pool, loving on him and giving him their undivided attention. Seeing this made me feel so at peace knowing my dog was safe and happy.