Until it stopped Until it stopped, the Wifi device worked as expected. However, after using 5-10% of the purchased bandwidth, the device showed that I was at the limit and stopped working. The device and the company insist that i used all 500mb. I monitor the usage on my laptop and I used approximately 35mb of data TOTAL. No where near the 500 claimed. Luckily I was able to use public wifi to complete my trip. So my conclusion is that unless you purchase unlimited bandwidth, this device is completely useless.

I did enjoy having 24 hours great speed… I did enjoy having 24 hours great speed WiFi during my two weeks travel in Japan. No issues at all receiving the router in my home and then returning it to them in the US.

Great experience Having a mobile WiFi hot spot device made it easy to get around Japan. There are multiple options to get your hot spot after paying online--either in person or by mail. All were reasonable prices. I will use this service in any future travels.

Meets expectations Used their portable wifi router in Japan and had no problems whatsoever. Really happy with it, charging it was easy and it was very convenient.

Excellent customer service Pick up at the airport was easy and quick. I had to extend my rental and got that arranged via email in quick order. Vision Global understands customer service!