Normally I would give them a 5 but we… Normally I would give them a 5 but we had a different sales person and he didn't really try to help us or answer our questions. We had a question the day after our dryer was delivered and left a voice mail for him. He never called back. Next time we will just make sure we go back to the store on a day our regular sales person is there.

A wonderful choice. I had purchased my Samsung W/D sight unseen and was relatively nervous about the outcome. On the day of the arrival it was clear that I had not only made the right decision with the W/D but the company in which I purchased from. The installers were incredibly kind, informative and efficient. They even were nice to my dogs, which goes a long way with most families with furry family members. Either way, there was a lot of work for them to do but it was great to have the professionalism and great quality of product in one package. Much appreciated.

Mixed Bag Sales team seems knowledgeable and the person scheduling repairs is very courteous. Unfortunately, we've had issues with nearly all the appliances purchased. Our new washing machine is horribly unbalanced and loud and three visits from the repair person hasn't resolved it. Compressor went out on LG fridge and all our food spoiled. Most recently, the sump on our Kitchen Aid dishwasher leaked and caused water damage and it took five weeks before it was repaired. Incidentally, the dishwasher wasn't even the one we ordered - they delivered and installed the wrong one but we decided to keep it. Ugh!

Great product and fast shipping Great product and fast shipping. The price is great had wanted new appliances for my kitchen but didn't wanted to pay thousands for them. DeWaard and Bode was perfect.

Frustrating installation Purchased a washer and dryer over the phone due to COVID shopping changes and previous positive purchase experiences with dewaard and bode. Salesperson was good, helpful - no special deals or pricing. Bought extended warranty. However installation was poor and left us in a dangerous position. Installers capped propane line since new dryer was electric. It was left loose and leaking into our house. The dryer was shoved back to position with a 3” hole in the vent. Washer was severely rocking not leveled. Both doors to the washer and dryer were damaged with deep scrapes. We fixed everything ourselves except the doors. Dewaard and bode replaced the washer door yesterday we are still waiting on the dryer door a month after install.