AMAZING CUSTOMER SERVICE! I cannot express how wonderful my customer service experience was. We had an issue with our electric fireplace that was purchased a few months ago on Amazon. The service I received was incredibly polite, patient, and willing to help us try and fix the problem. In the end they provided us with a refund/giftcard to replace our heater. Thank you so much Britany!

I purchased the TURBRO I purchased the TURBRO - TS25 on Amazon. Great heater, looks terrific and functions great. Unfortunately, after one year the heater and blower failed. I contacted customer service and received a same day response. After a few friendly and short email exchanges, they shipped me a new unit. And even confirmed with me that it was received and was working properly. Literally the best customer service experience I've even had. Highly recommend.

We researched several fireplace options… We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and found the plastic cover over the control buttons was missing. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks!

I ordered my Turbro Eternal Heater from…Amazon I ordered my Turbro Eternal Flame Fireplace Heater from Amazon. Great product. I had a problem with the remote control as it did not work. Contacted Turbro with my issue and they were all over it! Apologized for the issue and had a replacement remote sent to me right away. Britany in customer service was fantastic to work with and followed back up with me to make sure everything was good. Enjoying the new fireplace heater!

The heater is great The heater is great. My wife and I really like the heater. Customer service is excellent. We purchased our heater from Amazon. Upon arrival, we found that the crackling sound was not working. I emailed Support, which promptly shipped a replacement heater. New heater works great. I would recommend the heater and the company to anyone.