Really fast and adequate assistance Really fast response after request for help. They quickly offered the right solution and when the implementation failed through external factors, they immediately took action and solved the issue in a 2nd attempt. I'm a happy customer.

Excellent customer relations by Sains Smart A communications breakdown somewhere in the system meant that I wasn't aware that the courier had tried to deliver my laser engraver. Sammy, customer relations at Sains Smart, asked for some details and quickly decided to send me a replacement - which took only a couple of days to arrive from China. Very well done, I couldn't have asked for more!

Satisfaction Guaranteed I recently purchased an L8 20 watt laser from Sainsmart and was having a problem getting it to connect to the computer. I was dealing with Jamie who assured me they would figure out the problem and within a few days they sent out the parts necessary to get the laser working again. I've been extremely happy with the service I've received from Sainsmart and would gladly recommend them to anyone interested in purchasing a laser. Thanks again Jamie, Steve.

I bought the 3018ProVers2 with Controller I bought the 3018ProVers2 with controller from Genmitsu. Fast shipping and everything neatly packaged. Unfortunately the controller was missing from the accessories. Short email to the manufacturer and 6 hours. later came the following answer: Sorry, please provide address and telephone number. We will check the purchase and send you a new controller with accessories. 8 days later the part was there and everything works perfectly. A great service without any ifs and buts... GenMitsu gladly again... Erwin H.

It is so nice to deal with a company… It is so nice to deal with a company with Customer Service. I purchased a 3018 prover last year. I purchased the upgrade kit to a 3040. When I was installing the upgrade, I stripped out the set screws for the coupling between the motor and the lead screw. I went to look for the replacement parts but could not find them. I contacted CS and they went above and beyond what I expected. They sent me the part at no charge and in a timely manner. They also checked on how my experience was and if everything was satisfactory. Again, it is so nice and refreshing to deal with a company that cares about their customers.