Real people, Really fast The customer service was amazing. Had an issue with a new machines motor only after a few weeks of owning it. Messaged the company, and less than 24 hours we had the replacement shipped and on its way. Very quick response and knowledgeable support.

Problem resolved. I had problems with my machine, but the support team (Jamie) sorted everything out in a very helpful and speedy manner, going the extra mile to get me up and running. One of the best, if not the best, dealings I have had with any support team.

It is so nice to deal with a company… It is so nice to deal with a company with Customer Service. I purchased a 3018 prover last year. I purchased the upgrade kit to a 3040. When I was installing the upgrade, I stripped out the set screws for the coupling between the motor and the lead screw. I went to look for the replacement parts but could not find them. I contacted CS and they went above and beyond what I expected. They sent me the part at no charge and in a timely manner. They also checked on how my experience was and if everything was satisfactory. Again, it is so nice and refreshing to deal with a company that cares about their customers.

Issue with 4040 Pro CNC I contacted Sainsmart about a problem that I was having with my 4040 Pro CNC. They responded backed to me quickly and requested some additional information. Upon the receipt of the information from me, they immediately sent me an updated part that has seemed to completely solve my problem! I was very impressed with the responsiveness of their communications and their actions to solve my problem. Thanks again!!

Damaged ER11 collet from set Company replaced the damaged item quickly and without issue with an entire upgraded ER11 collet set.