I bought the 3018ProVers2 with Controller I bought the 3018ProVers2 with controller from Genmitsu. Fast shipping and everything neatly packaged. Unfortunately the controller was missing from the accessories. Short email to the manufacturer and 6 hours. later came the following answer: Sorry, please provide address and telephone number. We will check the purchase and send you a new controller with accessories. 8 days later the part was there and everything works perfectly. A great service without any ifs and buts... GenMitsu gladly again... Erwin H.

Damaged ER11 collet from set Company replaced the damaged item quickly and without issue with an entire upgraded ER11 collet set.

A happy customer in Spain. Great service and good communication. Customs fees included in the price of the item to avoid problems. A happy customer in Spain. ⭐⭐⭐⭐⭐

Satisfied customer I had an issue with the laser I had ordered. Bettina listened to my problem and offered a few suggestions to fix the problem. Being unable to correct the problem, she had a new one sent to replace the damaged one. The new one works wonderfully! Thank you, Bettina!!

Satisfaction Guaranteed I recently purchased an L8 20 watt laser from Sainsmart and was having a problem getting it to connect to the computer. I was dealing with Jamie who assured me they would figure out the problem and within a few days they sent out the parts necessary to get the laser working again. I've been extremely happy with the service I've received from Sainsmart and would gladly recommend them to anyone interested in purchasing a laser. Thanks again Jamie, Steve.