I bought the 3018ProVers2 with Controller I bought the 3018ProVers2 with controller from Genmitsu. Fast shipping and everything neatly packaged. Unfortunately the controller was missing from the accessories. Short email to the manufacturer and 6 hours. later came the following answer: Sorry, please provide address and telephone number. We will check the purchase and send you a new controller with accessories. 8 days later the part was there and everything works perfectly. A great service without any ifs and buts... GenMitsu gladly again... Erwin H.

Great products I ordered from that side since the products have great price/quality ratio. everythink went well, fast delivery and products are as they where described. Support helped promptly at one occasion.

A happy customer in Spain. Great service and good communication. Customs fees included in the price of the item to avoid problems. A happy customer in Spain. ⭐⭐⭐⭐⭐

It is so nice to deal with a company… It is so nice to deal with a company with Customer Service. I purchased a 3018 prover last year. I purchased the upgrade kit to a 3040. When I was installing the upgrade, I stripped out the set screws for the coupling between the motor and the lead screw. I went to look for the replacement parts but could not find them. I contacted CS and they went above and beyond what I expected. They sent me the part at no charge and in a timely manner. They also checked on how my experience was and if everything was satisfactory. Again, it is so nice and refreshing to deal with a company that cares about their customers.

High quality Sainsmart makes high quality CNC machines for a variety of applications and their customer service is friendly and timely.