Excellent service Very good service. This was first time using and I was very cautious about sending in my phones to an online service. Sebastian answered all my questions and put me at ease. Their service is exactly as advertised.

SCAM This is a scam. I sold them my phone to them back in September and I have yet to receive my money, whenever I call them it goes straight to voicemail. I was able to email with someone but all they do is offer empty promises saying that they’re going to mail a check that never arrives or that they are going to send the money through PayPal but then of course there’s a computer problem that wont allow the money to be sent. If you’re still skeptical just call them and I guarantee you it will go straight to voicemail and you can even just look up their address and see that its just a mail post office not a store or regular office. Save yourselves!

Frequent user of buyback engineer Frequent user of buyback engineer, quick & efficient process. Always gives you the best price for your old or used products, I’d high recommend using them if you don’t want to be low balled by other companies.

Stole thousands of dollars in devices This has to be the dirtiest thing I have ever seen a company do to its customers. As of April 20, the website doesn’t even exist. The least you can do is send the devices back to the owners and communicate to your customers with transparency with whatever bs you guys are doing. There’s no way I’m going to do nothing about a company that just stole an expensive phone from me and dozens of other individuals. I will get the law involved about this scam you guys just did.

I assumed this was a bait and switch… I assumed this was a bait and switch for a broken iPhone . They paid as promised when I delivered what was promised. Other iPhone buyback websites lowballed my phone. Buy back engineer is a legit player.