Overall great experience - long delay in payout The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone". In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.

Very happy. Would recommend/sell to BBE again BuyBack Engineer offered me $50 more than the next best offer for my 4 iPhones. I was suspicious at first but I read these reviews and emailed with the owner and decided to send him my phones. Very happy with that choice and the process. He did revise the offer due to phone/battery condition, but I asked him if he would match that 2nd offer I had and he did. So, overall, very happy with the process and would sell my phones to him again.

Made selling my old iPhone WAY EASIER Quick survey to determine sell/buy price. Labeled given for shipment. Email order confirmations to track the process. Money sent straight to Venmo account like guidelines stated it would. Made selling my old iPhone WAY EASIER than I excepted!

Stole thousands of dollars in devices This has to be the dirtiest thing I have ever seen a company do to its customers. As of April 20, the website doesn’t even exist. The least you can do is send the devices back to the owners and communicate to your customers with transparency with whatever bs you guys are doing. There’s no way I’m going to do nothing about a company that just stole an expensive phone from me and dozens of other individuals. I will get the law involved about this scam you guys just did.

Smooth After Initial Hiccup Though I did not receive a message that my phone had been received and was being processed, I received a prompt reply to my email inquiry and everything flowed smoothly thereafter.