Stole thousands of dollars in devices This has to be the dirtiest thing I have ever seen a company do to its customers. As of April 20, the website doesn’t even exist. The least you can do is send the devices back to the owners and communicate to your customers with transparency with whatever bs you guys are doing. There’s no way I’m going to do nothing about a company that just stole an expensive phone from me and dozens of other individuals. I will get the law involved about this scam you guys just did.

Amazing service Amazing, smooth and easy experience with BuyBack Engineer! It could not have been quicker or easier to sell my old phone that was in poor condition. The customer service was great and they were very friendly and prompt. I received my payment right on time. I would definitely use them going forward!!

Delay was rectified Update - BuyBack Engineer responded and quickly fufilled the agreed amount. They explained the intial delay was due to a change of system. Original post - No response after I sent in my Samsung S21 Ultra phone a few weeks ago...

Found Sebastian Brooks the owner of… Found Sebastian Brooks the owner of this company. He blocked me after I MESSAGED HIM AND I CONFIRMED BY FINDING HIM USING ANOTHER ACCOUNT. I will be looking to file a police report with the Tewksbury Police Department(where the company is stationed) and if others want to do the same that would be helpful.

Second Time Using I don’t know why I didn’t do this sooner. I had several old phones just sitting in a box. The whole process was flawless. I just printed the mailing label and dropped my phone at the post office. I was notified throughout the process. A few days later I received notification of payment. Highly recommend this outstanding company.