"Pristine" phone with minimum battery life I paid extra for a phone in "Pristine" condition. This did not apparently translate to the components of the phone as it came with only 85% battery life, the bare minimum they deliver without replacing the battery. This is a problem as the 2400 battery is already small for today's power demands. Neither of the phone numbers for customer service work and do not allow you to hold or wait. They just drop the call. To be fair, I did send an email ~24 hours ago and am waiting for a response from Loop. I will update my rating if my experience improves. **UPDATE : Updating review to 4 stars. After a few weeks of back-and forth, their CS did eventually work to find a replacement with better battery life. The exchange went well and I am happy with the new unit.

Completely Useless Completely Useless. So I ordered a refurbished MacBook Pro from these guys (through Back Market). It arrived DOA with a dead battery incapable of holding a charge. Returned/exchanged it and received a different one with the same exact problem. Now I’m waiting (less than patiently) for a refund. This seller is completely useless and can’t even perform a simple check (like turning the device on to see if it works) before shipping.

Over all good experience. Overall I am pleased with my purchase. It took two days of me requesting the tracking number but once I received it, it was just waiting on USPS to deliver my watch and that took a week, but that was out of the company control. The watch is as described on their site, pristine, looks like a brand new watch. Works just fine so far.

No way to cancel order I wanted to cancel the order just after placing it because I forgot a promo code, but there was no option to cancel. Also, there is no way to reach out to customer service! Called their number multiple times during the business day, but nobody received the call!! And, their customer service mail is broken. Also, I haven’t received the product yet. Hopefully, it will arrive tomorrow. Update: I am jumping my review from 1 star to 3 stars because the product is authentic. Still, I wish they are more active in customer care section. Update: I am changing the review from 3 stars to 5. I was contacted by the customer service and my problem was resolved. The email posted on the website was wrong and I understand that the helpline will not be always there to receive the call. Anyway, looking forward to buying more items.

Good product except for battery Loop Mobile delivered a very good looking product, good working condition. I cannot see any visible signs of the watch being refurbished. My only complaint about the Apple Watch I purchased is that the battery doesn't fully charge but that is what the conditions are of the purchase. For an Apple Watch, a battery with 100% capability is a better fit for me.