Damaged USB Cord I purchased a USB cord from a local Verizon store in my neighborhood. After using it for about three weeks it broke. Instead of simply giving me a new USB cord, I was told I would have to contact the vendor Cellhelmet. They were quick to respond and after looking at pictures of the damaged USB cord and my receipt they agreed to send me a new one and waived the shipping charges. Excellent customer service!

Cellhelmet is just a ploy to get your money and not actually cover your product when it fails This is specifically related to Olive Bridge Fianancials lack of QA and poor customer service. Purchased a phone screen protection plan through this company. When uploading the evidence to the app, I inadvertently sent a picture of myself due to the poor usability of the app. The company stated my claim was denied due to this, even after providing them with the intended picture and the timestamp of when this photo was taken. This company is not standing by their protection plan that I purchased.

Purchased a new smartphone and screen protection Purchased a new smartphone and cellhelmet to protect the screen. It’s been three days since I bought it and still can’t register cellhelmet. I’ve emailed many times and they respond with needing to complete info on a link after which they tell me they’re on it. I was told I need to follow up with cellhelmet. I’ve been in contact with Aaron who hasn’t helped at all. Why do I need to go through all this to register the product for a warranty?? It’s BULL!!!

Aaron was very helpful during my… Aaron was very helpful during my transaction and was able to help replace the phone case.

Amazing customer service!! I am amazed at how wonderful the customer service I received was. I had accidentally ordered the wrong case and promptly contacted customer service. They made sure to cancel my order and I was able to order the correct case. It was all done through email and the response time was so quick and they were so helpful.