Denease
GBMy sales associate Scott S My sales associate Scott S. (at the Boise store) went above and beyond. He was amazing. He even followed through on the mistakes made by the sales associate in electronics and fixed that. Give that man a fat bonus. The only negative is having to wait for everything to come from Salt Lake. Merchandise on hand would be nice.
Unhappy Customer
GBDelivery guys are AWESOME! Delivery guys are AWESOME!! RCwillys systems are so messed up. I bought 3 washers and 3 dryers. They delivered 1 washer when they were supposed to deliver all 6. I had to call customer service to figure out why delivery guys only brought a washer. Second time they came to deliver the rest of washer and dryers no connection kits were on my ticket. Luckily AWESOME delivery guys brought connections kits because they noticed there weren’t any on ticket. I needed a stacking kit for my closet washer and dryer which they didn’t have with them. I had to call customer service again and service manager that was supposed to give me a call back didn’t. I then called my sales guy and he helped me get delivery guys to bring out stacking kit to finish the job. It shouldn’t have taken 3 trips for my purchase. Very sad RCwilly’s customer service isn’t what it used to be.
Angelic Sanchez
GBClearer communication requested... I ordered Crosley furniture pieces via the RC Willey website. They were delivered on a date that I was heading out of town and I got no delivery notification. Although I was provided with a tracking link, it was not clear that I would not be provided with a delivery notification. Both furniture pieces arrived unassembled. Not a problem but, it would have been good to know that this was the case before purchasing them. If all the aforementioned would've been communicated, I would be giving a 5 star review.
Pauline
GBI called to change the pick up location… I called to change the pick up location from Orem to Layton since I was not aware until after I placed my order online. Plus it’s too far of a drive for me living in Roy. When I called. customer service representative mentioned that it could be dropped off at my front door (at no cost) which I misunderstood when I placed my order what curbside drop off meant specifically lol! Customer Service representative was very friendly and helpful in a timely manner.
Clark Nicholson
GBKrista in flooring is just the best Krista in flooring is just the best. This is the third time we have returned to work with her. She is very knowledgeable about the carpeting and flooring available, understands our needs and is helpful in picking out something appropriate. And, she is very pleasant and easy to work with.