customerKen
GBDisappointed in their web purchase… Disappointed in their web purchase service. When I showed up at the scheduled time to pick up a fridge I was informed that it was not onsite until tomorrow. Not what my paperwork said! I had rented a truck and drove 50 miles to the appropriate store for pickup only to find out it was in stock at a location closer to my home! I wasted 2 extra hours, fuel, and had to go back closer to pick up my purchase. Even the service manager said the website orders seem to have issues. Time to fix it!!
customer
GBFurniture delivered to wrong address… Furniture delivered to wrong address the first time then the second time some itmes missing from the order and one returned with missing hardware. It’s just been headache after headache. This is my first time having this problem after a decade of using RCW
Kim McNeilly
GBWonderful!! Everyone was extremely helpful and delivery and set-up was a breeze. Loved the communication to get a more exact time of delivery as well! Loving our furniture and will keep using RC Willey
Angelic Sanchez
GBClearer communication requested... I ordered Crosley furniture pieces via the RC Willey website. They were delivered on a date that I was heading out of town and I got no delivery notification. Although I was provided with a tracking link, it was not clear that I would not be provided with a delivery notification. Both furniture pieces arrived unassembled. Not a problem but, it would have been good to know that this was the case before purchasing them. If all the aforementioned would've been communicated, I would be giving a 5 star review.
Kathie SBrown
GBAmazing experience every time we come… Amazing experience every time we come here. We’ve bought many items here. From couches to outdoor patio. Every sales associate we encounter is very polite and professional. We tell them what our ideas are and they present what they have. Everytime we come here, no problems or issues.