
customerKen
GBDisappointed in their web purchase… Disappointed in their web purchase service. When I showed up at the scheduled time to pick up a fridge I was informed that it was not onsite until tomorrow. Not what my paperwork said! I had rented a truck and drove 50 miles to the appropriate store for pickup only to find out it was in stock at a location closer to my home! I wasted 2 extra hours, fuel, and had to go back closer to pick up my purchase. Even the service manager said the website orders seem to have issues. Time to fix it!!

Clark Nicholson
GBKrista in flooring is just the best Krista in flooring is just the best. This is the third time we have returned to work with her. She is very knowledgeable about the carpeting and flooring available, understands our needs and is helpful in picking out something appropriate. And, she is very pleasant and easy to work with.

Pauline
GBI called to change the pick up location… I called to change the pick up location from Orem to Layton since I was not aware until after I placed my order online. Plus it’s too far of a drive for me living in Roy. When I called. customer service representative mentioned that it could be dropped off at my front door (at no cost) which I misunderstood when I placed my order what curbside drop off meant specifically lol! Customer Service representative was very friendly and helpful in a timely manner.

Jill
GBSalesman and delivery Sony 65” TV My salesperson Cad Hyde went above and beyond to make sure I was satisfied. He provided awesome customer service and ensured all my questions and concerns were taken care of through to the end. He had another salesman Nic Delgado finish because of family emergency, this salesman was great to work with also. After having a bad experience with Best Buy canceling my order the last minute and after looking at my bill they charged me more than what they told me the cost would be. So glad I went to RCW. Grant & Alex delivered my TV, installed wires behind the wall turned out perfect. They were very professional, great work team. Awesome experience all around! Love my 65” Sony, beautiful picture.

Margaret Stone
GBWill never buy from rc Willy again Will never buy from rc Willy again. Bought a bed,fridge,washer and dryer 3 weeks ago . Very slow delivery, when I called to ask where my dryer is, oh it’s on truck in route..... no body knows where, or when it will be delivered. Absolutely no accountably, just no customer service. No excuses or apologies, you guys know your not doing your job.