Won't use them again if I don't have to AFTER I placed our small order, I was informed that my organization isn't a "good enough customer" to be billed, and the person on the phone demanded a credit card. When I said I don't have a company credit card, she told me we could do the order COD or cancel it. As we needed the supplies in question, I said we'd do COD. This turned into a complete, farcical nightmare. We finally got delivery of the supplies, but it required my Department manager writing a personal check to Jones. When I called to request a receipt so my manager could be reimbursed, I was e-mailed another copy of the invoice. When I e-mailed back and re-emphasized I needed a RECEIPT, I received a snotty phone call condescendingly explaining that we could not get a receipt until the COD had been received from UPS, which would take "at least three more days". So, fine, I asked that I be sent a receipt as soon as the COD payment was processed. About four days later, I asked if the payment had been processed, and was INFORMED it had not, and I would have to wait. TEN days later, I asked again, and finally received the requested receipt, but ONLY because I requested it yet again. Had I not said anything, we would very likely still be waiting for the receipt. I have worked retail and I have worked telephone customer service, and I was always taught it doesn't matter how big or small customers' purchase is, you treat them well. Clearly, this is not the Jones philosophy, and if at all possible, I will see to it that we do not use Jones again, for anything.

A little disappointed I made a point to call customer service to clarify something in the catalog before I placed my order. I was very happy with the information that was given to me by the customer service rep. When I went to place my order I was given different information, I let them know that I called customer service and they said I was given wrong information. I then called customer service back and after checking she told me that she did give me wrong information. This was disappointing as I made a point to check first before I tried to place my order. I would like to think that if someone calls customer service for clarification on a catalog item they would be given correct information.

I was disappointed with the outcome I have ordered from Jones for a few years now. We typically order custom red diploma covers with our name in black across the front in foil. We changed covers to black this time and was never asked about the foil color. We received black on black. The pictures on the web show all schools diploma covers in gold foil and I assumed they would be that way since I was not asked on the phone what color. I typically do re-ordering from the original order placed many years ago and was not aware that I PICK the color of the foil. When I called I was told that it was my choice in foil. It should have been communicated that way because now I have three boxes of diploma covers that I'm not very happy with.

The price charged was different than the catalog. I had a 2014/2015 catalog. When I got the bill some of the items were not as marked in the catalog.

Helpful phone operator The operator was very helpful. It was a while in between orders and she research my previous order and assisted me with my new order.