Punctual and accurate I ordered an engraved stick on plaque for the front of a small trophy. Everything was exactly as it should have been. It arrived promptly. No complaints there. The shipping was expensive for a tiny 3" plaque. As it turns out they boxed it and shipped it through as shipping company. Would have been more cost effective for me as the consumer to have put it in an envelope with a stamp on it and sent it through the US Mail. It would have been better for the environment because less packing materials. I was surprised that.

Not happy Not a happy about paying shipping!

A little disappointed I made a point to call customer service to clarify something in the catalog before I placed my order. I was very happy with the information that was given to me by the customer service rep. When I went to place my order I was given different information, I let them know that I called customer service and they said I was given wrong information. I then called customer service back and after checking she told me that she did give me wrong information. This was disappointing as I made a point to check first before I tried to place my order. I would like to think that if someone calls customer service for clarification on a catalog item they would be given correct information.

Great Service & Nice Product My ordering experience was very easy (over the phone). They were able to look up my order and imprinted wording from last year so that I could get exactly the same item as last year, but in different quantities. Shipping was very quick - my items arrived several days earlier than expected. The only reason I gave 4 stars instead of 5 is that the medallions I received are not all smooth on the edges - some are, but some have semi-sharp parts where the circle must have been trimmed irregularly or the casting overflowed slightly. For the price of the product and the event for which I am going to use them I'm not really worried about it, but I wouldn't be as satisfied if I needed them to look perfect. Last year's turned out better, so this batch may have just been a fluke.

Mistake Fixed Quickly I ordered pins for a customer, and Jones sent my order to the Certificate Source. They sent 25 of the wrong pins, and when I called and explained they were needed for an even the next day, the pins we needed arrived. No questions. Great Customer Service. Mistakes happen, but rarely are they fixed this easily.