My shipment hasn’t arrived My shipment hasn’t arrived! I tried to open my account and it has been deactivated. I have never experienced this from any other company. There is no way to talk to anyone about it and the chats were useless. It’s a huge order and iHerb has my bank card information and I have no information from iHerb other than the first email confirming my order.

iHerb 17 April review was removed I wrote a review on the 17 April as a result of my 08 and 15 April experience. All of what I said in my reviews are true. iHerb flagged the 17 April review to Trustpilot on grounds that it was defamatory. How can it be defamatory when iHerb, after nearly 20 years of being a customer, treats its customer like s**t! That is the painful truth that iHerb refuses to acknowledge!

Great company I have been a customer for more than 5 years now, and feel like I have enough data to share my experience with a summary review here at Trustpilot. Other than one incident with an honest review of a product that was rejected for no reason (even after filing a complaint about it), the experience has been stellar. The UI of the website is intuitive and so easy to navigate. The reward scheme is probably the best I have seen in any online marketing platform. The best of all is the shipment: it is lightning fast and sometimes arrived when I wasn't even expecting it, in addition to the secure packing. I sincerely want to thank the people at iHerb for your service, especially since so many of the products I need are not even available in the Japanese market.

BEWARE, I have ordered several times with good results but I am spammed with emails. Today I tried to either unsubscribe or change email preferences to once a month. I spent over half an hour going in loops. Push unsubscribe and their regular page comes up. Go to chat and you are in a constant loop with a computer. I finally just went to one of their emails and marked it SPAM. I will find another company to order from.

A lot of product selection Good product selection, fair prices and decent delivery times. I shop here regularly, especially for North American products I can't get in Europe. Also there are lots of product reviews on the website, making it easier to decide which things to try