Nicole was the only call center… Nicole was the only call center representative that offered to assist me when none of your shops in the Austin area either answer the phone end or have an open voicemail to leave a message on everyone of them are full. When the other representatives called to the shops and got the same result as me the customer did they said oh well that’s just the way it is sorry what do you want me to do, Nicole went further and called the operational manager for the Austin Texas area and left a voice message asking him to call her back because a customer needed assistance. I had questions in regards to an install that only a technician could answer, and the call-center representatives obviously could not. Nicole was outstanding and her professional Manner and provided assistance that used to be the normal American way which has taken a backseat to. Oh well not my problem with the younger generation. Sorry, not sorry it’s true everywhere there is no work ethic left. Thank you Nicole for actually being a customer service representative and doing your job and representing your company in an outstanding fashion. This is the type of person everybody used to wish they had working for them pay close attention. This is an outstanding employee. Thank you I look forward to hearing the solution from the operations manager on how to reach their shops, that obviously don’t want to be reached.

The worst experience the guy literally… The worst experience the guy literally told me he didn't have my appointment that was confirmed by email.

Nicole is the absolute best by far!! Nicole is the absolute best by far!! We have had an on going issue for couple weeks involving VASAP. Nicole never stopped the the problem was solved although it was not her problem she helped to solve it giving advice making suggestions the 3 of us worked diligently together to be able to move forward. Nicole has excellent customer service skills has patience and well educated at her job. We are very grateful for Nicole's expertise she's wonderful NICOLE IS THE BOMB!!!😊

Ms Lakeisha Henry is an absolute… Ms Lakeisha Henry is an absolute superstar! She was kind and professional. Went above and beyond making sure I was set up and heading in the right direction!

Rep. Lakesha Henry was the best! I spoke today with Lakesha Henry. She was knowledgeable, efficient, and very helpful. I hope that if I have any issues during my lease that I get her to assist me. Martha J. Pyle