Paulette Martinez was very kind and… Paulette Martinez was very kind and patient with every question I had. Very helpful and she help with all of my needs. Great customer service 🙂

Stay away! Had the device, a Drager BAIID, installed November of 2022. Shortly after it was installed the device would read please wait for sometimes up to thirty minutes before it was ready to test. Road Guard said it was a battery problem. Battery was replaced when the device was installed. Finally it was determined the battery in their device was the problem and they swapped out the device. Fast forward to this November and started having problems again. Now the first random test after starting won't register on the device. Device keeps saying repeat test until a violation timeout. I'm testing, just not registering with the device. This has happened 3 times now since my November callibration. Technician says he can't find anything wrong. Called Road Guard and they said an area manager would contact me concerning the issue. It's been 3 weeks since he was contacted about this and I'm still waiting for his call. Been using the device for a year. I didn't suddenly forget how to provide to test sample after a year. I'm down close to $500 in less than a month getting this device serviced do to lockouts and they're doing nothing to help. Don't think I'm ever going to hear from the area manager, my installer can't even reach him. I'll be contacting the secretary of state with my complaint and the BBB as well. Device was great when it worked. Getting any results from device problems has been terrible from day one.

Mike at roadguard is horrible he… Mike at roadguard is horrible he charged me 50 to remove my interlock but to put it back in is 200 dollars. Please make this make sense. Highway robbery I was with them from 2018 until 2023. All to fill your pockets Mike is ridiculous. You always said they don't pay you well. Don't try to over charge me. I will being joining Smart start no where near y'all price. Sad and ugly company beware

Nicole IS THE BEST CUSTOMER SERVICE REP EVERRR!!! Nicole was very nice, respectful, knowledgeable and patient with me. She answered all of my questions and my my experience a pleasant one. Thank you Nicole.

Brenda was awesome Brenda was a fantastic person to speak to you today. The list provided by Dallas County had RoadGuard listed as the third company. The first two companies that were contacted work absolutely horrible. Their customer service representative was rude, demeaning, and appeared to be uninterested. Miss Brenda was polite, informative, and a pleasure to speak with.