Excellent Customer Service Nicole N. was very helpful. She was patient, kind, and understanding. I dreaded having to do this but Nicole was cheerful and made the entire experience a pleasant one. Even having a little computer trouble did not discourage her. Thank you so much Nicole.

Lakesha was an awesome person to deal… Lakesha was an awesome person to deal with! She was able to help me efficiently and quickly while also being an all around great person to deal with. I was having a horrible day and she still made me smile! Whatever y'all are paying her is not enough!

FRAUDULENT COMPANY!! STAY AWAY First time in my life. Ever getting this device installed in my car? Horrible mistake! The machine starts acting up a month or so. After you install it they start charging you ridiculous fees that have nothing to do with alcohol. It's their device. They give you the runarounds any phone number for the device that they never answer the phone or call you back. It's a joke! The machine takes forever to warm up and after testing about 10 times it will fail you! It violates you for no reason! I realize the device is rigged and they are controlling it! When I first test in the morning how the hell I passed the test like always and when you retest in 5 minutes fail while you're driving doesn't make any sense! They can go play their mother f*** them! That fraudulent company needs to be shut down ASAP! Lucky for me. My husband drives me around and I never had a DUI! Removing the device does not do anything to you. They lie. Telling you you need the device and you don't! I ended up selling my car and just letting my husband drive me around for now. Have my license back and no time! Scam ARTISTS shame on you ! It only took me a few months to see if they were fraudulent. Thank God I did my research and didn't need no device the whole time! Shady guy named Mike tech out in Doylestown, rude and yells at you when you want to remove your device. Ignorant! He should go straight to hell with the fraudulent company!

ULTRA EFFICIENT/COURTEOUS The lady was very efficient, courteous and helpful. Very patient. I would highly recommend this company/RoadGuard

Nicole was the only call center… Nicole was the only call center representative that offered to assist me when none of your shops in the Austin area either answer the phone end or have an open voicemail to leave a message on everyone of them are full. When the other representatives called to the shops and got the same result as me the customer did they said oh well that’s just the way it is sorry what do you want me to do, Nicole went further and called the operational manager for the Austin Texas area and left a voice message asking him to call her back because a customer needed assistance. I had questions in regards to an install that only a technician could answer, and the call-center representatives obviously could not. Nicole was outstanding and her professional Manner and provided assistance that used to be the normal American way which has taken a backseat to. Oh well not my problem with the younger generation. Sorry, not sorry it’s true everywhere there is no work ethic left. Thank you Nicole for actually being a customer service representative and doing your job and representing your company in an outstanding fashion. This is the type of person everybody used to wish they had working for them pay close attention. This is an outstanding employee. Thank you I look forward to hearing the solution from the operations manager on how to reach their shops, that obviously don’t want to be reached.