Slow in the shipping department Quickly delivery once it shipped, even though it took a month for it to ship. I assume it had something to do with the possibility of no stock of the item at the time the order was placed. However, there was no communication from the company about it; but once I contacted them about it they did ship it out as a reply.

Do Not Order From This Company Order was placed 2/3/24 with an estimated shipping time on purchase of 3-5 days. On 2/5/24 I received a message with an extended estimated shipping time of 1-2 weeks. I requested a cancellation and refund on two separate occasions on 2/26/24. I filed a dispute on 3/13/24 (Dispute #23859850) asking for a cancellation/refund with no response. I have documentation for all of these communications.

Refurbished item sold as new Refurbished item sold as new. New seal glued over old one. Casing has bruises and paint flecks missing. Should have indication before sale that item is refurbished and price should be discounted. Have not checked yet if it is functional. Images and S/N are available upon request. Edit as of 2022-05-13: EIO states that the manufacturer (Athena Power) shipped the item directly. EIO was was quick to assist with getting a remedy from them. I revised up the review while waiting for the result.

EIO Purchases I'm very happy with my purchases from EIO. EIO provides free shipping, good prices, authentic products. Most importantly, the customer services response timely with honest information. I will purchase from EIO again.

Good prices if you don’t mind paying… Good prices if you don’t mind paying first and waiting. Found things here not available in Amazon but it was because you pre-pay while waiting for goods to arrive. The free USPS shipping is also little slow. When goods arrived, all in good condition and working as expected. Customer service response fine.