The online process was easy, but could be better The online process was easy. but in the store some stuff when presented with a printed copy of the order, were not aware of how the process works. Staff had to reenter the order. This affects efficiency.

Love the Magnum silver tiles, however, collection is riddled with delays Love the Magnum silver tiles, hands down one of the best tiles l'v seen and l believe Union Hardware are the only ones that stock them. What l did not like is the inefficiency of click and collect. I expected to collect the tiles the following day after purchase, however my representative was informed he couldn't collect as payment from DPO was not reflecting on their system. Interestingly I had also purchased products from a competing retailer a stones throw from Union Pomona and they also use DPO for payments, and what l found is their click and collect service is more efficient and the products were collected hassle free on the very day of purchase. I think Union Hardware need to improve their online processes further because e-commerce is about efficiency and l don't really want to wait 2 days to collect a product that l have paid for.

Very convenient for online purchases, recommend for the diaspora community I made an online purchase of some tiles but encountered some problems with the pricing. The staff in store was very helpful and we managed to resolve the issue. Special mention to the marketing team who identified the glitch in the system and assisted the floor management. I also got some building material in store and I commend them for the variety and quality. If you need to purchase building material of great quality without the hustle of delegating to someone, the website is easy to use and your products will be as they are online.

Very prompt and excellent service… Very prompt and excellent service reported by my brother who went to one of your stores to buy the product on my behalf. Keep up the excellent work!!

Online store is convenient Online store is convenient to chek the catalogue and buy something without having to be physically present at the shop. It saves time in the event that the shop does not have the item required.