Number 1 JMAC has the equipment that I… Number 1 JMAC has the equipment that I needed, my supply house could not get me the DSC 433 wireless keypads, the person that I spoke to was very help full, I placed the order on line, but after a week I had to call and check the status of my order, in less than 2 days I had the equipment, was complete job, satisfied customer and you now a new customer in ET Security Systems, Inc. of Staten Island,NY

I had a bad experience I had a bad experience, I had called for advice on buying a door controller and asked for an internet ready unit and was adviced a model that was not LAN ready. I ended buying an extra device and didn't make it. I had to buy a real panel and tried to returned it to JMAC but they never answer...I would not recommend JMAC and I already placed a complaint with BBB.

Return We had a return and were getting the runaround from Amazon and the manufacturer about who was responsible. Ryan from JMAC helped us out and was absolutely invaluable in getting our return processed. Communication was excellent and Ryan let us know the progress at every turn. JMAC is lucky to have such a fantastic employee in Ryan.

The product was received in a timely… The product was received in a timely manner, boxed and protected well.

Purchasing was fine, returning an incorrect part wasn’t good Customer service was great when trying to find a certain part we needed to repair our electronic lock system. Two things prevented me from giving 5 stars. The part was shipped from a warehouse in a small box with no bubble wrapping around the part. Unfortunately, the security company person we entrusted to fix our lock had us order the wrong model part. Due to this person giving us the wrong information, and the fact that he had tried to install, we were told by a JMAC customer service person that we couldn’t return it. The part was still in good condition, but weren’t allowed to return. This was very disappointing as with shipping, we were “out” several hundred dollars with a part we can’t even use.