Number 1 JMAC has the equipment that I… Number 1 JMAC has the equipment that I needed, my supply house could not get me the DSC 433 wireless keypads, the person that I spoke to was very help full, I placed the order on line, but after a week I had to call and check the status of my order, in less than 2 days I had the equipment, was complete job, satisfied customer and you now a new customer in ET Security Systems, Inc. of Staten Island,NY

Tyrone avoided a bug ordering mistake… Tyrone avoided a bug ordering mistake for me and was super supportive in helping me rectify everything. I'm so grateful for the very amazing customer support! Thank you, Tyrone!!

Purchasing was fine, returning an incorrect part wasn’t good Customer service was great when trying to find a certain part we needed to repair our electronic lock system. Two things prevented me from giving 5 stars. The part was shipped from a warehouse in a small box with no bubble wrapping around the part. Unfortunately, the security company person we entrusted to fix our lock had us order the wrong model part. Due to this person giving us the wrong information, and the fact that he had tried to install, we were told by a JMAC customer service person that we couldn’t return it. The part was still in good condition, but weren’t allowed to return. This was very disappointing as with shipping, we were “out” several hundred dollars with a part we can’t even use.

Return We had a return and were getting the runaround from Amazon and the manufacturer about who was responsible. Ryan from JMAC helped us out and was absolutely invaluable in getting our return processed. Communication was excellent and Ryan let us know the progress at every turn. JMAC is lucky to have such a fantastic employee in Ryan.

Simple to use website! The item that I wanted was in stock and I was able to select it and head straight to checkout. The checkout process was very simple and straightforward. Looking forward to receiving my product in a timely manner. Love the simplicity of the website!