The customer service is AWFUL The customer service is AWFUL. Their website is vague and makes it impossible to order the correct door. After spending $3400 on a custom front door, it arrived without a frame and they did nothing to help fix the situation short of telling me I need to pay them another $400 for misc lumber to get it installed properly. THE WORST customer service and so much for the so-called "satisfaction guarantee". Will never order another door from them and I am a designed and GC.

Bypass Barn Door Track & Hardware Product quality great & heavy duty. Only dissatisfaction: Forgot to include installation instructions for contractor & had to download 12 pages. Contractor added rubber bumper to the end of the track to decrease noise.Otherwise perfect....the results Fabulous....these doors are going nowhere which is good thing cause my glass shower would be done...

I needed 1 barn door track I needed 1 barn door track. I was charged for 3.It has taken multiple calls to get money credited back to my account.Customer service was terrible. One women never even responded back as she said she would. This looks like company ready to fold and screw as many customers as possible.I have been a builder for 45 years and this company one of the worst ever!!

Seriously incredible stuff!!!! These guys made a couple doors for our house, one to cover a mudroom and another to cover our bathroom (mirror door, the wife loves it) and they are gorgeous. They also work really well, I had heard these types of sliding systems were kind of loud but Rustica has wheel that has a nylon coating in the center so it's really quiet. Easy to install, instructions were easy to follow.

I have used Rustica on many projects… I have used Rustica on many projects and been very happy with all of them. My only critic would be that they add matching screws to your specialty hardware orders, otherwise from custom sized rails to fancy hardware in very cool finishes, they have all come out very nice!