Slow non existent customer service Slow non existent customer service. Told they had sent a reply to my question when they clearly didn’t. I wouldn’t by another cannondale on the basis of this. No UK phone number so email only. Onus is on the dealerships and cannondale basically wash their hands once the bike is in your hands.

Failing freehub fixed for free I had a problem with a repeatedly failing freehub on my Topstone, which I think was due to a seal being missing from the axle when the bike was assembled. It was initially very hard to get in touch with anyone from Cannondale (hence 4 and not 5 stars), but once I did (using the email on this page) they responded instantly and sent me a replacement freehub + seal, free of charge. This is two years (and two freehubs) since I bought the bike, so they could have washed their hands of it.. No quibble and no issues, just a goodwill "to keep you rolling".

Poor customer service _ fork replacement I was contacted in August by Cannondale informing me to stop using my CAADX because of a manufacturing fault with the forks. I was informed by my local bike store replacement forks wouldn’t be available for 6 months ! 3 months later and several emails to Cannondale chasing up a date for repair/ replacement and I haven’t any feedback. I’ve been without a bike for 4 months

Cannondale: Bad quality control and customer service I ordered a Cannondale Moterra Neo ebike in January of 2024. It was delivered a week later to my local dealer with the electric motor inoperable due to not having been configured at the factory. I called Cannondale and opened a help ticket, but never heard back from them. The bicycle was eventually fixed by a Trek dealer because my Cannondale dealer was not Bosch certified and couldn’t get the necessary software. It is sad to see how far this company has fallen after bankruptcy and being sold at least twice. This is the last Cannondale I will buy because it seems that Cannondale thinks it is OK to not do a basic health check on a $7500 ebike. Thirty seconds to glance at a screen is apparently too much time to dedicate to quality control. Also, following up on help tickets is not necessary. Like wise, requiring that your ebike dealers show proof of current Bosch certification is not necessary even though Bosch has a death grip on support software and will only allow mechanics with current certifications to download the support apps.

Brand new bike is like old second hand. I bought a brand new Quick CX 3 Cannondale in August and it has been the biggest disappointment in my more than 45 years of biking. They do not seem to properly fix their bikes during production because first the front wheel bearing went loose (that was even dangerous as the bike turned to the left when breaking) and then the pedal bearing went loose (and that is the most annoying thing ever because it makes click twice for every turn - like with a worn off old second hand bike). Unfortunately my bike shop closed down so I cannot even bring it there for repair. Just contacted Cannondale online and registered my bike. Let's see what they respond and if they can help. In any case, not at all what I expect of a new bike that I use every day to go to work...