Failing freehub fixed for free I had a problem with a repeatedly failing freehub on my Topstone, which I think was due to a seal being missing from the axle when the bike was assembled. It was initially very hard to get in touch with anyone from Cannondale (hence 4 and not 5 stars), but once I did (using the email on this page) they responded instantly and sent me a replacement freehub + seal, free of charge. This is two years (and two freehubs) since I bought the bike, so they could have washed their hands of it.. No quibble and no issues, just a goodwill "to keep you rolling".

So disappointed with a recent purchase… So disappointed with a recent purchase and lack of support. First time out on gravel bike, good road, 20 miles and chain slipped off 4 times. Second time out, cranks stripped completely after a large hill resulting in 13 mile walk/ push back. Cannot find the replacement parts needed, dealers cannot help claiming they are unable to order parts for micro shift bike, original retailer not interested, cannondale tech emailed several times no response. This is a 2021 topstone 4, selling at £900, beware if something goes wrong you will be left with an unusable bike! Seeking chargeback on credit card as unfit for purpose ... I’ll update with how I this pans out but please be careful for a reputable brand there is NO support out there 😡

We bought 2 new Cannondale EV for… We bought 2 new Cannondale EV for almost 9000€. One of the bikes Mavaro Neo 3 Low Step Thru was delivered without a printed owners manual. I have tried to contact this company via mail and telephone several times. They have answering machines and no reply emails. This is a fraud company don,t buy anything from them.One star is too much.

I purchased a Cannondale from Evans… I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Eventually Cannondale responded to this review in November stating "please contact emily@cannondale to resolve". I tried .com & .co.uk, neither of which worked so cannondale just trying to look as though they care for PR purposes when, in fact, they dont.

CaadX CaadX. International Recall by Cannondale , The original fitted Fork dangerous and life threatening ( at least one death and many others seriously injured as the fork cracks and breaks without warning. Instructions are immediately owners must stop riding their bicycles and return the bike to closest Cannondale stockist for Warranty Replacement . Cannondale will supply the stockist with a Brand New Carbon Fork to be fitted at their expense. What a joke , I’m being messed around by Cannondale after many many emails . DO NOT buy Cannondale , the Warranty is useless. They obviously don’t really care about safety if their customers !!!! Now returned with new fork with existing brake cables hanging loose , unbelievable , I give up with them . Stay away from Cannondale and Tredz