Cannondale: Bad quality control and customer service I ordered a Cannondale Moterra Neo ebike in January of 2024. It was delivered a week later to my local dealer with the electric motor inoperable due to not having been configured at the factory. I called Cannondale and opened a help ticket, but never heard back from them. The bicycle was eventually fixed by a Trek dealer because my Cannondale dealer was not Bosch certified and couldn’t get the necessary software. It is sad to see how far this company has fallen after bankruptcy and being sold at least twice. This is the last Cannondale I will buy because it seems that Cannondale thinks it is OK to not do a basic health check on a $7500 ebike. Thirty seconds to glance at a screen is apparently too much time to dedicate to quality control. Also, following up on help tickets is not necessary. Like wise, requiring that your ebike dealers show proof of current Bosch certification is not necessary even though Bosch has a death grip on support software and will only allow mechanics with current certifications to download the support apps.

Cannondale Free Helmet offer scam? I purchased a new Cannondale mountain bike and applied for the free junction helmet. I got an email confirming this and stating that I would receive the helmet in four to six weeks. Nothing received and you cannot reply to the confirmation email to query. I have spent ages trying to find somewhere to email or telephone. What reputable company has no obvious way of allowing its customers to easily contact them. Where is my helmet, I see I am not the only one! Disgraceful.

Carbon frame cracked. "Obsolete" 3 year old bike. Lousy warranty. My 3-year-old Cannondale Carbon Synapse experienced a spontaneous frame crack with just regular road riding--no crash. I purchased it new for over $4000 in November 2020 at REI. It had top of the lineDuraAce components. Cannondale agreed to replace the frame under warranty, but replaced it with a 2024 model frame which has a different size bottom bracket and seat post, making my current crank and seatpost unusable. According to REI, my old Holographic crank cost $800-$1000 new, but it cannot be used on the replacement frame. Cannondale says the warranty does not cover incompatible parts when the bike is "obsolete." They consider my three year old bicycle to be obsolete. New similar quality compatable parts cost me $1001. Labor cost covered by REI cost $400. Cannondale offered me a free helmet to compensate me. Don't expect much from Cannondale. On line, I read of similar experiences. I suspect Cannondale just produces low quality frames prone to cracking.

Slow non existent customer service Slow non existent customer service. Told they had sent a reply to my question when they clearly didn’t. I wouldn’t by another cannondale on the basis of this. No UK phone number so email only. Onus is on the dealerships and cannondale basically wash their hands once the bike is in your hands.

Bike with facture defects On April 7, 2023 I bought a bike on the official Cannondale website and when I went to pick up the bike at the store that I chose to assemble it, the bike was full of problems, as the wheels came with factory defects. I have already sent 7 emails to Cannondale and so far I have no response or solution to the problem. shameful for the brand.