Awful experience Echoing what others have said, these guys are completely out to lunch when it comes to taking care of their customers. Shipping delays can be forgiven with a little communication but their attitude is weirdly casual and dismissive. I suspect Quiet Carry will be out of business before long. Look elsewhere.

Fantastic Product. Great Service. I bought the iQ and I am more than impressed. The machining is top notch, the action is smooth the setup is perfect and it’s razor sharp. It’s a little smaller than expected, but that actually turns out to be better. So, my only nitpick is maybe they should put some more pics up for size comparison, but that really is all. They were extremely helpful and considerate when communicating with me. I didn’t even have to wait that long to get my order, but if I had it would’ve been totally okay. I have a hard time believing these other reviews simply because my experience was so opposite, but they seem to fail to see that supporting a small business usually comes with a few tradeoffs. They don’t have a staff of 20 people to fulfill orders or answer emails every day, but rather usually just one. That’s a reality of a small business, and in my opinion, what you get in return by far exceeds the slight inconveniences you might experience related to them just simply being understaffed. So if you’re on the fence, just buy it. You won’t be disappointed with the product one bit.

I ordered a shorty with knife blade and… I ordered a shorty with knife blade and they sent me one with the wrong blade. Easy exchange right? No, they refused to exchange it without charging me, so I canceled the order and made it a return. Then I found one used. Fine until I lost a screw, which is proprietary, so I asked how to replace the screw -- no response. Apparently I am on some list now after their error.

Avoid Paid for expedited shipping, yet it took forever to get to me. They sent the wrong item. They asked me to send a picture of it. I did. They told me to send it back and they will send me a new one. Instead of them sending it right away since it was their mistake. Its been a month since they received it and nothing. Emailing them is hit or miss sometimes they respond quickly and other times they don't. I asked them to support me regarding something and they said go talk to a locksmith. For such an expensive product I was expecting to at least have good customer support, but I was wrong. Please avoid.

Poor customer service A few months ago i had bought the Quietcarry waypoint full black an excellent knive i had to have. i ordered it from there website nothing new the package even arrived early but it wasnt delivered a few minutes later i got a message on my phone saying its delivered signed and all at saying it should have been deliverd we werent allowed to sign because of corona i was getting worried and mailled them back there response was you probably forgot you got the packge with a link to DHL with not my signature afther that they did not answer back on anything