Happy with my purchase, excellent knife. Surprised to hear about shipping complaints. I came here to thank these guys. I contacted them several times and they answered my questions within a day or so. I ended up ordering the Waypoint knife in May and arrived late but most of my packages have since the CoronaVirus. No surprise though. I had to contacted them again about sending me a screw because I lost it behind my workbench which I could not move the bench, my mistake. It took a few days to reply but said they were short handed and it will go out with the next batch. I didn't mind as I know they are a small company. They must have sent the new part that day because it arrived today 2 days later with no questions asked. It was actually more than I expected lol. I assume the shipping delays are hit or miss. Happy with my purchase, excellent knife.

This is the worst American based… This is the worst American based company I have dealt with in 20 years. After placing an order, I was advised that I will recieve an email to confirm that the order has been dispatched. I placed the order six days ago and have still not recieved an update. I contacted Quietcarry 4 times over the course of a week and I have been ignored. None of my emails have recieved a response. At this point I am regretting placing an order with this company. If I don't hear back from them in twenty four hours, I will contact my credit card provider to complete a charge back. Quietcarry, if you do read this, remember that customers are the ones thaf run your business. Ignoring customers is how businesses fail. So I suggest you guys get your act together.

Avoid Paid for expedited shipping, yet it took forever to get to me. They sent the wrong item. They asked me to send a picture of it. I did. They told me to send it back and they will send me a new one. Instead of them sending it right away since it was their mistake. Its been a month since they received it and nothing. Emailing them is hit or miss sometimes they respond quickly and other times they don't. I asked them to support me regarding something and they said go talk to a locksmith. For such an expensive product I was expecting to at least have good customer support, but I was wrong. Please avoid.

I ordered a shorty with knife blade and… I ordered a shorty with knife blade and they sent me one with the wrong blade. Easy exchange right? No, they refused to exchange it without charging me, so I canceled the order and made it a return. Then I found one used. Fine until I lost a screw, which is proprietary, so I asked how to replace the screw -- no response. Apparently I am on some list now after their error.

Poor customer service A few months ago i had bought the Quietcarry waypoint full black an excellent knive i had to have. i ordered it from there website nothing new the package even arrived early but it wasnt delivered a few minutes later i got a message on my phone saying its delivered signed and all at saying it should have been deliverd we werent allowed to sign because of corona i was getting worried and mailled them back there response was you probably forgot you got the packge with a link to DHL with not my signature afther that they did not answer back on anything