Excellent service Excellent service, fast reply with a quote and reasonably priced for a rotavator hire unlike some other companies out there. Anthony (Hire Manager) was very flexible with drop off/pick up times and responsive to calls/texts. Overall a very good experience.

Hired a plate compactor online Hired a plate compactor online. At completion it said I would receive an email for confirmation. No email. Phoned the branch "oh yeah don't worry you don't need that, we have your order". Went to collect on the Saturday & no staff on the hire desk. The 3 employees from the build side couldn't do anything. Took over an hour to get it sorted. On return there were "system issues" which meant after 45 minutes they couldn't return my deposit. "We'll get it sorted and call you" I was assured. I've been chasing them for 3 days and still haven't had my deposit returned.

Hirebase birmingham b9 waste of time. Hirebase birmingham b9 waste of time. First they don't have the machine I want but can hire from third party and than hire to me than the don't let me know when I would be able to collect and no call back had to ring them several times on different days even though they said they will call me within an hour. In summary I would say stay clear of this unprofessional firm as they will waste your time. Ps I did get my machine from elsewhere for nearly half the price they wanted so lesson learnt.

Potentially a scam business I think this business might even be based on scamming. How can you take hire fees and deposits for equipment they know they don’t have? Weeks later we have still not been repaid, and despite unconvincing excuses and promises I suspect I’ll be taking them to court. Don’t touch with a barge pole!

Hirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service