NEARLY A GOOD EXPERIENCE The Staff were excellent, machine deliverd on time and it did everything it was supposed to do very well. It was collected promptly, then the Hirebse experience went down hill Eight days later and I'm still waiting for my deposit to be returned despite visiting the local branch where I was told the money was 'in transit' . I should have asked where to as it has yet to turn up in my account! It only took a few seconds for it to leave so there is something very suspicious going on at Hirebase! Which is a shame as the branch staff worked so hard to make the hire experience a good one.

Hired a plate compactor online Hired a plate compactor online. At completion it said I would receive an email for confirmation. No email. Phoned the branch "oh yeah don't worry you don't need that, we have your order". Went to collect on the Saturday & no staff on the hire desk. The 3 employees from the build side couldn't do anything. Took over an hour to get it sorted. On return there were "system issues" which meant after 45 minutes they couldn't return my deposit. "We'll get it sorted and call you" I was assured. I've been chasing them for 3 days and still haven't had my deposit returned.

Ripped off and upset Scaffold tower did not arrive after being booked and paid for online. The depot said “nobody told us”. On the revised delivery date the tower was delivered with minor damage which they later claimed I had done and refused to repay me the £400 deposit, even though the hire desk manager had personally unloaded the damaged parts with me. They were unresponsive to my protests. I feel abused.

Item booked, turned up, no item, had to stand down our labour Phoned up and booked a compactor at Basingstoke. Sent in documentation. Was told by Steve it would all be organised for a Saturday pick up. Arrived no compactors available. Nothing left by Steve. We had labour booked to do our job which we had stand down at great expense. Would give a nil star rating if we could Be warned.

Recent Heavy Equipment Hire I recently hired some heavy equipment from the Hirebase centre in Barnsley. The overall experience was very positive. My contact was a lady called Kirsty who's professionalism made the whole process smooth and efficient! The final hire price was reasonable and I would not hesitate to conduct business with this company again!