Product Doesn't Work Product Doesn't Work! Got a replacement basket for my Breville which I have been having issues with, in that it doesn't exactly juice fruits and vegetables but rather chops them. This has been the issue from I bought this appliance. Anyways I put out a review and was contacted by Breville who sent a replacement basket as they believe the basket was the issue. Sadly that didn't solve the problem. I wish I could have uploaded pictures and video to show. This machine doesn't juice the juice out of your fruits and/or vegetables and it chops them and sends them to the trash basket. Very Disappointed!! SEE BELOW INFO WITH REF# from Breville as it relates to my initial review. For reference, your case number is R103661708. You may respond directly to this email or give us a ring

Breville - good coffee but service sucks. Breville brewers make a good cup of coffee but unit longevity and vendor service capabilities suck. I now have a third machine that has been operational for approximately 4 months. The first lasted approximately 4 years and the second another two years. I bought the third thinking Breville would repair the second unit. The exercise of repair has been a disaster. I emailed Breville and got a response with an offer to send a free cleaner. They did and I tried the cleaner without success. I advised Breville of results and received a response 29.Nov.2023 requesting info on observed unit issues with the second unit. I responded with info and did two follow-up emails requesting Breville guidance with no success after four months. Awful service so can only reiterate that Breville aftermarket service sucks.

Joule Needs TLC but CS MIA Long time Breville customer and while some of the appliances have had their issues, they were hands down the best. But my 9m old Joule which has been used almost daily with absolutely no issues suddenly started the fan squeal of death which is getting louder by the day. Tried sending in support ticket via app, no response. Tried calling and getting stuck in hold and call back hell. Tried to use app to send in small video but 25MB is crazy, like 1996 crazy. So that didn't work. Totally get that the volume of support requests is probably way larger than CS agents on staff but you guys used to be the best. If the appliance wasn't so expensive I might just let it go but 1) it was very spendy, and 2) bought it directly from Breville so if any issues came up would be easy to deal with (hahaha) and I admit I have way less patience to chase down talking to someone who can assist than I did a decade ago but I should not have to spend hours on the phone waiting or waiting for a call back or wondering why an app inquiry remains without comment after 4 days. And the online chat has been offline every time I look so that's not helpful. Hoping the warranty doesn't run out or the Joule doesn't quit on me before someone gets back to me.

Carafe Lid Design Disappointment but Excellent Customer Service. Disappointed About: The design of my new Breville Brewer PID coffee pot carafe lid. The design is very hard to clean properly and broke...which was a catastrophe in my kitchen because it caused hot coffee to pour all over my counter and through my lower white cabinets. Very difficult to clean up the mess. And since the lid can't even be purchased separately...if it happens again, I will have to spend $100 to replace both the carafe/lid combo. I hope Breville fixes the issue and offers a better option for lid replacement (one that can be cleaned). Very happy about: The excellent customer service for my issue. It took a few days to get a response but when I did, Michelle Robinson, Customer Service was wonderful. She quickly replaced my carafe at no cost and sent it out immediately. She followed up and made sure that I received tracking for the replacement part. Overall, my coffee pot is wonderful and attractive...when its working properly. I know design issues sometimes happen with products and I truly hope it get fixed because the coffee maker was pricey and I was hoping it was going to be a long-term buy. It makes excellent coffee and I'd hate to have to replace it so quickly.

Confusing interaction with customer support I purchased a replacement part for my milk frother from Amazon. It was flawed, and did not fit. Amazon online instructions for returning this item with a manufacturing defect was to directly contact Breville. I emailed Breville with all the required information including a photo of the part. Instead I had to provide the serial number of my milk frother to then be told the frother was no longer under warranty but would send me a new part as a courtesy. I tried to convey that I purchased the part, it was not manufactured correctly and therefore did not fit. It had nothing to do with my frother or the age of my frother and I was not looking for warranty coverage. I was also informed that I should have dealt with Amazon for the problem. I provided screen shots of Amazon’s online information and direction to contact Breville when I attempted a return through Amazon. I thought it would be pretty simple to say here is a Breville part I bought, it’s defective, please replace it. I did receive the courtesy replacement part, but was made to feel like I was trying to get a free part for some other reason. It was a confusing interaction.