Breville - good coffee but service sucks. Breville brewers make a good cup of coffee but unit longevity and vendor service capabilities suck. I now have a third machine that has been operational for approximately 4 months. The first lasted approximately 4 years and the second another two years. I bought the third thinking Breville would repair the second unit. The exercise of repair has been a disaster. I emailed Breville and got a response with an offer to send a free cleaner. They did and I tried the cleaner without success. I advised Breville of results and received a response 29.Nov.2023 requesting info on observed unit issues with the second unit. I responded with info and did two follow-up emails requesting Breville guidance with no success after four months. Awful service so can only reiterate that Breville aftermarket service sucks.

Another good experience. Decent response time, they made me aware that I had bought a refurb food processor on Amazon when i wasn't even aware of it myself. Not the first time I've had to call Breville, but each time I've needed a part or a fix, they've been very responsive.

Víctor Bailey…Awesome customer service Great experience due to ‘Victor Bailey’! Resolved my problem quickly…he knew the product and its firmware like the back of his hand. KUDOS also for his patience guiding me reset the descale/clean light issue. Also for providing instructions to help me better understand and take care of my expresso machine. Thank you.

Excellent customer service I had some issues with the grind control drip coffee maker. It was not making a good cup of coffee. Breville customer service representative reached out to me via email and I was able to resolve the issue. I have to say that while it might not be the best coffee maker on the market, the customer service is very good and it's nice to see a company stand behind their product with support.

The coffee is still not hot The coffee is still not hot. We have descaled it twice using the recommended materials and nothing has changed with the coffee temperature. We are disappointed since this was an expensive coffee maker and we expected a superior cup of coffee. The customer service representative was friendly and well spoken but her solution didn't solve the problem. I would like to hear from Breville again. There was an email from them but they wanted a response within 3 days. I didn't see the email until today and now they say they link expired. I would like to resolve this problem.