Breville was "on top of it" with my… Breville was "on top of it" with my recent warranty case. Extremely fast shipping and repair process. I was surprised to get my product back so quickly.

Set up for failure Breville sets you up for failure! Juice Fountain Cold XL. I would rather have my old Jack LaLanne juicer back. Jack LaLanne was $50 that allowed for a lot of short comings, not defects. The Breville costing 7 times more you would think that you would have the best of sciences. I asked sales department for a enamel or anodized white housing so they lied and said yes, it was plastic, plastic stains. This has so many places for bacteria to hide and grow causing the consumer to eventually picking up viruses from all of those hiding places. The tamp is extremely poorly designed in so many ways. The feed shoot does not measure as advertised, it has diverters (lack of a better word) that limit size. The sanding marks in the SS filter bowl makes it imposable to keep food from building up. The juice cover is made with a very low grade plastic, scratches extremely easily thus could break easily. The cover is not designed with cleaning in mind. The pulp container could of been a little more user friendly. The filter basket and the feed shoot are to far apart that their is a lot of wasted nutrition lost in the pulp. I am very surprised that Breville would include a brush for the filter, very surprised they didn't pocket the money. I don't use the pitcher, no comment. The power cord is so stiff that I am always fighting with it, it's like working with a piece of bailing wire. I don't remember my Jack LaLanne juicer pulp being so wet, it was as dry as dry could be. I tried one day to excrete liquid from it with no avail. My Breville is dripping with liquid. Breville put the consumer last if the consumer is looking to pay for there health.

i Have a Breville blender/juicer and… i Have a Breville blender/juicer and use this every day...love it. i reached out because a small handle on the blender top had broken off and while i was still able to use it, i wanted to get it replaced. Not knowing whether i was still in warranty or not, i reached out to customer support. Michelle R was absolutely amazing and helpful and responsive. Basically i did not have my receipt because this was a gift, but she replaced it anyway without a charge as a courtesy to me. Because i was receipt-less, i was willing to purchase a new one, but again she was wonderful and sent me a new one no charge....Thank you Michelle and Breville

Excellent customer service I had some issues with the grind control drip coffee maker. It was not making a good cup of coffee. Breville customer service representative reached out to me via email and I was able to resolve the issue. I have to say that while it might not be the best coffee maker on the market, the customer service is very good and it's nice to see a company stand behind their product with support.

Worst costumer support ever I have never had such a horrible experience with customer service, nor is it likely I will experience it again. I doubt any company is as bad as Breville at, this and I will never buy a product from them again. Anti-consumer, anti-right to repair and they certainly love waste and are not interested in making products that last long (nor for them to honor their own warranty). Buyer beware and go somewhere else.