After being a member of their Players… After being a member of their Players Circle for over a year, and buying exclusively from them (acquiring points) - they suddenly and without notice locked my account Customer service is a joke - their phone number will only take messages - they won't connect you with a living person Shabby as hell

I purchased light gauge acoustic… I purchased light gauge acoustic strings. The high E was faulty and broke whilst stringing guitar. I contacted D'addario who replied via email in less than 24 hours offering me a replacement pack. First class customer service. Excellent.

Fantastic customer support from George… Fantastic customer support from George Santos. Quick responses and very informative about the various options for short scale bass strings.

Excellent service and information. Restoring a very old Banjo Mandolin with rusty strings and a split skin, I contacted D'Addario for help with stringing. George the Consumer Support Specialist, was exceptionally helpful asking several questions over several emails to determine the string tension required for the instrument. I cannot speak highly enough of my experience.

D'addario...Great Products and Great Customer Service Their ej99 concert flourocarbon are terrific and transformed my Islander AC-4 into a wonderful sounding ukulele! Also,their customer service representive George that I contacted with questions regarding D'addario strings responded exceptionally quick with good,sound advice and was exceptionally courteous and knowledgeable!Great products and great customer service!!!!