Sign-in for a created account is… Sign-in for a created account is awkward to locate. Should be visibly available without guessing. A more user friendly web page. Search parameters are too general and any specific search doesn't appear to match the parameters set by the search with no helpful hints as to how the search should be worded.

After a few bumps all was well and I… After a few bumps all was well and I got the correct frames and prescription. Attentive customer care service.

I felt like I was being scolded. I felt like I was being scolded by the doctor who seemed tense and I am 37 years old. The doctor told me if I don't drink more water I "could get an eye infection," causing her to "have to figure out how to treat it." Excuse me? You are lucky I am alive so you can tell me I am dehydrated in the first place. Maybe next time I will go somewhere else.

Easy to navigate the web site and find… Easy to navigate the web site and find what I needed to purchase my glasses

I love the selection of frames I love the selection of frames, especially designer frames and the 60% off frames and lenses. I bought two pair (regular and sunglasses), and the price was less than the cost of using my vision insurance. Also my prescription was progressive so I had to replace the 1st set because I couldn't read with them. They adjusted the reading level upward and now I can read perfectly. The replacement was easily done by phone with return postage paid, and the new frames and lenses were received within 10 days. Note: Lenscrafter stores are a separate enterprise from Lenscrafters.com, and you cannot return frames and lenses bought online to a store. Also the online pricing is cheaper than the store pricing since the stores have optometrists to assist you and provide measurements specific to the frames you select. If you need alot of help, recommend using the actual stores. Otherwise I was very pleased with my new designer frames and service!